The Cheesecake Factory

My friend and I have been going to Houston&rsquo;s for about 6 years now, especially for birthday dinners. I made reservations almost two weeks prior. The food was good and our waitress very pleasant. However, our dinner was ruined by management! First a manager in a Chefs coat saying we needed to go outside if we needed to take a call, which I found it strange the way he approached us as we were sitting at one of the booths close to the bar and everyone was on their phone. Then as I had just finished paying the bill, a second manager came to us asking how was everything, therefore I made him aware that the waitress was splendid, but I was taken back by the other manager as I thought perhaps we were approached for sending back a drink and it seemed odd because lately people are always on there phone and don&rsquo;t even follow the dress code as many customers walk in wearing tracksuits and not very well groomed. The manager just said &ldquo;You have a 90 minute limit and you have exceeded it!&rdquo; When I said that was very rude and it just discourages us from returning to this establishment&rdquo; he just said &ldquo;Do what you want, I don&rsquo;t care, next time make a reservation!&rdquo; and walked away. He was extremely unprofessional. I commented this experience to 2 other friends and they said they had a similar experience with the same manager 2 weeks ago. It is such a shame this is the treatment from a place that is over priced and we gladly spend the money, but as of now I will not be returning to this establishment!

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